Privacy Policy

1. Information We Collect

When you register for TrueOrder, we collect your name, email address, and account activity such as the phone numbers you check and your API usage. Payment details are handled directly by our payment gateway partners (UddoktaPay, SSLCommerz) and are never stored on our servers.

2. How We Use Your Information

We use your information to provide the courier fraud-check service, manage your subscription and quota, process payments, send service-related notifications, and improve our platform.

3. Phone Number Lookups

Phone numbers you submit for checking are sent to our courier-checking engine to retrieve delivery history from supported courier partners. We retain a log of your searches so you can view your search history, but we do not sell or share this data with third parties for marketing purposes.

4. Data Sharing

We do not sell your personal data. We may share information with courier partners solely to perform the lookup you requested, and with payment processors solely to complete your transactions.

5. Data Security

We use industry-standard measures, including encrypted connections (HTTPS) and access-controlled infrastructure, to protect your data. API keys are shown to you for convenience; you are responsible for keeping them confidential.

6. Cookies

We use session cookies to keep you logged in and to remember your theme preference. We do not use third-party advertising or tracking cookies.

7. Your Rights

You may update your account details or request account deletion at any time by contacting our support channels listed on the Support page.

8. Changes to This Policy

We may update this privacy policy from time to time. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

For questions about this privacy policy, contact us via the support channels listed on our website.